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FAQ: Internet Rechartering |
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Internet Rechartering - Frequently Asked Questions If you don't see your question answered here, submit it through this form and we will get back to you. Updated 11/10/04
Requirements For Using Internet RecharteringQ: What do kind of computer and experience do users need to use Internet Rechartering?
A: Internet Rechartering was designed
to accommodate the widest variety of users without a need for specific
training. The users of Internet Rechartering should have a basic
knowledge of Boy Scouts of America terminology and familiarity with a
computer and the World Wide Web. Internet Rechartering contains an
optional tutorial that will walk users through each step.
Internet Rechartering will require that the user have access to a computer with a 56 KB or faster Internet connection and a browser that is equivalent to Microsoft Internet Explorer 5.5 or greater. (Return to Topics) Q: Are units required to use Internet Rechartering?A: No. You can submit the paper forms or disk as in previous years. Internet Rechartering is encouraged, though. It is faster and more accurate. (Return to Topics) Unit (Pack, Troop, Team, Crew, Ship) Rechartering ProcessQ: What are the steps in the Internet Rechartering process?A: Check out the Internet Rechartering tutorial and other detailed information here. (Return to Topics) Q: What is the difference between the buttons First Time User and Returning User? A: First-Time User takes the user through the RP registration process. This is the choice users should make if they haven’t previously registered themselves as the Internet Rechartering RP. Returning User takes the user to the Log In page. This is the choice users should make if they have already registered themselves as the RP and, thus, already have a password. (Return to Topics) Q: How are things different for an LDS unit? A: Their recharter process is essentially the same as all other units, it just looks a little different. In rechartering a ward, it is easier for all to deal with all four units at once. Should they choose to use the online method, they would simply work their ward one unit at time. (Return to Topics) Q: I am the RP for another unit. Should I choose First-Time User or Returning User? A: The user will have to go through the First-Time User process for every unit for which they are the RP. That is because they are both registering themselves and the unit for Internet Rechartering. For example, Bob is the n for a pack and a troop. Registering for the pack does not register the troop in any way. Bob will still have to go through the First-Time User link to register the unit and himself as the RP. (Return to Topics) Q: I was the RP for my unit last year. Should I choose First-Time User or Returning User? A: Every year the RP and unit will have to reregister to use Internet Rechartering. So even last year’s RP will have to go through the First-Time User link and reregister. (Return to Topics) Q: What is the RP privacy policy? A: Every page on the site contains a link to the Privacy Policy in the footer. (Return to Topics) Q: I think I have entered everything correctly to log in, but Internet Rechartering is telling me that these three pieces of information do not match a valid unit. Why? A: Make sure that the unit is using its actual unit numbers. Some units will refer to themselves as “Unit 71," while the council has them registered as Unit 4071. Be sure the RP is using the full four-digit unit number. (Return to Topics) Q: Internet Rechartering is giving me an Access Window error. Why? A: Units are only eligible to register during their access window. That window is chosen by the council when it signs up for Internet Rechartering with the BSA. The access window can be as large as two months before and two months after the unit’s expiration date. (Return to Topics) Q: I lost my access code. What can I do? A: The council will have to look up and supply the access code to the user. (Return to Topics) Q: I forgot my password. What do I do? A: The user should select the Forgot password? link. (Return to Topics) Q: At the Update Member Position screen, what does the table on the right mean? A: This table tells the RP if the unit is in compliance with BSA rules by dynamically displaying the minimum required positions and maximum required positions based on the unit. The Current column shows the current roster so the user can quickly see which positions need to be added to be in compliance with the rules. (Return to Topics) Q: When registering new adult members, why are the SSN requirements different for new members versus existing members? A: For youth safety, the BSA now performs a background check on any new adult volunteer. The SSN is required to facilitate this background check. Existing volunteers have been “grandfathered in” without the background check and therefore do not require an SSN. (Return to Topics) Q: There are some members of my current unit who are not appearing on the Select Members for Renewal page. Why not? A: There are a couple of likely explanations: The member was entered after the Internet Rechartering data was downloaded from PAS to Internet Rechartering for this unit. --OR-- The member was never entered into PAS. Either way, the RP should enter the member as a new participant. The Internet Rechartering-PAS processing will merge this new record with any existing record in the unit. (Return to Topics) Q: I want to subscribe several people in my unit to Boys’ Life. Is there a fast way to do this? A: Use the Update Roster page to subscribe members quickly to Boys’ Life.
A: To reassign program levels for the youth members:
Q:
How do I use Packmaster or
Troopmaster (or other 'Scoutnet compatible') data from my membership
management program to recharter online? Privacy A: If you are already registered with a unit, your name will appear but not your SSN. If you are a new volunteer, or you are registering with a unit for the first time, you must fill out a paper Adult Volunteer Application including your SSN. The person entering your name into the Internet Rechartering system will fill in your SSN. After leaving the new member registration screen, the SSN is not visible. (Return to Topics) A: Yes. New volunteers cannot be registered, and existing volunteers cannot change their registered position, without submitting a paper application which requires a Social Security Number. To enter a new volunteer's name through Internet Rechartering, you must fill in the SSN. After leaving the new member registration screen, the SSN is not visible. (Return to Topics) Q: How is my Social Security Number protected by the Council? A: Access to the Social Security Number on a membership records is restricted to the registration secretary only. Other staff members, including district and council executives, do not have access to the Social Security Number. Paper applications are kept locked up before and after processing. If any individual does not want to put their Social Security Number on paper, he or she may come down to the council service center and enter it into their record themselves. (Return to Topics) Collecting Fees Q: How do I indicate a member holds multiple positions? A: If the member holds two paid positions in one unit and only wants to account for one, Internet Rechartering dynamically takes care of this scenario. If a member is marked for two positions, you can see in the Fee Summary that the fee is only $10. (Return to Topics) Q: I'm registered in multiple units. Where do I pay my fee? A: You only pay your $10 registration fee once, and can pay it in any of the units where you are registered. See the next question. (Return to Topics) Q: What if the member is multiple because they are paying in another unit? A: If so, select the Update link to the left of his or her name. Select Member Paid in Another Unit. radio button. Click Save. (Return to Topics) Submitting Signed Forms Q: I completed my recharter online. Where do I turn in the signed forms and registration fees? A: Contact your unit commissioner. They will be happy to pick up your forms and check. You can also contact your district executive or bring the forms and check to roundtable. (Return to Topics) Getting Help Q: I need some help. Who do I call? A: Call the Chief Seattle Council Internet Rechartering Help Desk at 206.902.2389 or toll free 800.262.0133 between the hours of 9am and 5pm. (Return to Topics) Benefits Q: What are the benefits of Internet Rechartering?
A: There are two key benefits from
using Internet Rechartering:
These benefits are really two sides of the same coin. Moving some of the data entry for charter renewal from the council to the unit leads to more accurate member data (because a unit member is entering the information). Also, the council will need to only double-check and potentially edit the submitted Internet Rechartering data before it is posted to PAS. (Return to Topics) Other Questions Q: What can I NOT do in Internet Rechartering?
A: Internet Rechartering is only for
charter renewal. New charters cannot be established through Internet
Rechartering. Adult volunteers who only register at the district
or council level cannot reregister through internet rechartering.
Internet Rechartering is for traditional units only – Packs, Troops, Teams, Crews, and Ships. (Return to Topics)
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